Privacy Policy

1. Introduction

Halo Aid ("we", "our", or "us") provides an AI receptionist service for healthcare practices. This Privacy Policy explains how we collect, use, and protect your information when you interact with our service via Instagram, our website, or other channels.

2. Information We Collect

We collect information you provide when booking appointments, messaging us via Instagram, or using our dashboard:

• Name and contact details (phone, email)
• Reason for visit and appointment preferences
• Instagram user ID (when you message us via Instagram)
• Conversation history related to your booking

3. How We Use Your Information

We use your information to schedule appointments, send confirmations, process payments, and provide the services you request. We do not sell your data or use it for marketing without your consent.

4. Data Sharing

We share your information only with the healthcare practice you are booking with and payment processors (Razorpay, PayPal) as needed to complete your appointment and payment.

5. Data Retention

We retain your data as long as needed to provide our services and comply with legal obligations. You may request deletion at any time (see Section 7).

6. Security

We use encryption, access controls, and secure infrastructure to protect your data. Our systems comply with applicable data protection standards.

7. Your Rights & Data Deletion

You have the right to access, correct, or delete your personal data. To request deletion of your data, please:

• Email us at the contact address provided by your healthcare practice, or
• Visit our Data Deletion Request page for instructions.

We will process deletion requests within 30 days. You may also remove our app from your Facebook/Instagram settings to trigger a deletion request.

8. Contact

For privacy-related questions, contact the healthcare practice you interact with, or reach us at the contact email listed in our app settings.